JetBlue Sucks
I used to love JetBlue. Their people were friendly, their rates low, their website useable, and they really seemed to be trying harder. Today I got my regular monthly 'True Blue Rewards' spam, the one that I never bother to look at. This time, I decided to look. Hmmm, no reward points, that seems odd. So I look on their website and find that they expire after a year. Bleh. That's kinda' sucky.

I decide to tell them so. I notice the handy 'Tell us how we're doing' thingy. It asks my what I want to comment about, and I choose 'True Blue'. It asks me what about True Blue, I choose 'Other'. It asks me for my personal data. Bleh, I'm already logged in to the site. That's lame. It then asks me for my flight number and confirmation number! What the!?!? I leave 'em blank and it promptly tells me that they are required.

Yeah, they've really lost their way. Too bad.